Looking for guidance?

The following website is full of useful information for parents and children.

Worried about a child or young person?

Parent/Carer Helplines are available to offer advice to anyone worried about a child or young person. You may have questions about a child’s behaviour, emotional well-being or mental health condition.

Trained advisers are available to give you help and advice, whatever the question on either of these helplines:

Wirral CAMHS (Child and Adolescent Mental Health Service)
Advice and Duty Line:
0151 488 8453

Young Minds:
0808 802 5544

What happens when you call the Parent/Carer Helpline?

  • You’ll get through to a trained adviser who will talk through the problem and listen to your concerns and questions in complete confidence.

  • Your adviser will help you to understand your child’s behaviour and give you practical advice on where to go next.

  • If you need further help, they’ll refer you to a specialists and will arrange a phone consultation.

It may feel difficult to call the first time – but don’t worry. Your conversation will remain confidential unless a child may be experiencing, or is at risk of experiencing harm.

Rest assured, if there is a need to share any information with anyone, you will be informed first, unless there is immediate risk to life that requires very quick action.

Are you worried about a young person’s mental health? Would it help to talk to a mental health professional?

You can now access mental health advice and support outside of usual working hours by calling the CYP Out of Hours Advice Line on: 0151 488 8453.

This service is available: Monday to Friday 9am to 10pm, Saturday & Sunday 12 to 8pm

Click here to find out more. 


Bedford Drive Primary School works with Place2Be, the UK's leading children's mental health charity providing in-school support and expert training to help improve the emotional wellbeing of pupils, families, teachers and school staff. 

How Place2Be helps pupils

Pupils can find help with friendship issues and other worries by choosing to visit Place2Talk. Children can book to see a counsellor on their lunch or break time and attend on their own or in a group.

Place2Be also works with children individually and in small groups, offering regular time-tabled support for those who will benefit most, working closely with parents and school staff.  

There is a dedicated Place2Be room inside the school where children can go to express and think about their worries, through talking, creative work and play. This helps children to find new ways of coping with difficulties so they don’t get in the way of friendships or learning.

Other support from Place2Be

Place2Be also offers support and advice for parents and carers, as well as teachers and school staff. Please do get in touch with our School Project Manager, Julia Barker, to find out more.

Any questions?

Our Place2Be School Project Manager is Julia Barker, who works on Mondays and Tuesdays. You can contact her via email, telephone or face-to-face:

0151 645 1561

You can also find out more about Place2Be at:  

 “Oh she has definitely changed…in the way she feels about her school life, her home life, and just the way she is in herself – she is a lot happier” – Parent

"Place2Be helps you feel less angry, make friends, get more confident, sort out your problems, make you feel special, make everything better." – Year 5 pupil